Open Question
Why cant i get out my cell phone contract if i have every reason to do so without being charged an etf?
Ok so below are all my problems with my tmobile g1 acccount:I have absolutely no signal at all in my new appartment. (What if a fire occurs I'm stuck or I get in major accident)I have a mandatory internet web service included in my plan which recently stopped workin in other words the only way for me to conect to the web is thru wifi only. (I can get lost on the road not being able to get direction)I was recently in a small accident and my phone did not work I tried calling 911 and dint go thru at all I had to restart my phone (5minute wait- from what I know it takes seconds to loose a life luckily wasent that serious but wat if it was? I get so many dropped calls, if I'm callin person or if person calls me by the time I answer phone call drops automatically.In some places I don't get serviceI recently lost all my numbers (very important numbers which took me years to even get connected with some of these people top music producers/engineers a list celebrities and friends good lawyers etc which I have no contact of anymore) < I'm loosing moneyyyyyyNow tmobile reps couldn't find any conclusion to help me get any number that I lost back, they sent engineers to my area but is not withing their budget to improve quality of service, tmobile reps sometimes are very rude, they won't waive my early termination fee claiming that my area already has excellent service coverage therefore they can't waive it and ill have to pay 400 to get out, I need anwers I need help how can I avoid this, this is ridiculous I'm screwed I'm about to file all types of complaints to fcc and bbb for their bullshyt I've tried all of their solutions nothing work or will work its so ridiculous that people that even work for tmobile say I should be let out but supervisors won't let me out? What the hell is going on I'm not going to be calling every month for a refund for internet neither am I going to b going out of my house just to make a phonecall or to wait and c if 1 magically appears.
Asked by Stain time:2011-04-25 21:15:34
answers (2)
basically, you don't have any ground to stand on...you can't get out of a contract because the contract you signed didn't carry a 'if i can't get service, i get out of my contract clause.' Here's your problem:1. you read the contract2. you agreed to pay for service for 2 years or pay the ETF- with no exceptions3. you signed the contract4. you are stuckContracts just don't disappear- they locked you in for a reason (so they can get as much money out of you as they can) Try dealing with customer service as best you can.Sorry I couldn't give you good news
answer: Ring0Rosie time: 1970-01-05 16:00:15The first answer is absolutely correct. T-mobile did not tell you to move to the new apartment so how in the hell is that their fault? If you would read you contract very closely I would be willing to bet tons of money that you will find a clause that states that they do not gaurantee swervice in all places at all times. I also bet you might find another that states they do not gaurantee in building service at all. As soon as you turned that device on and started using it you automatically agreed to the terms and conditions of their contract so any ETF is valid and you basically do not have a leg to stand on. I think anybody that relies on a damn cell phone for business is absolutely asking for trouble. What happens to the radio station in your car if you go travelling down the highway? Does the signal stay with you everywhere you go? NO, it does not so why would you rely on an even smaller device to do so?
answer: #1 Mustang Fan time: 1970-01-03 06:00:14